BE THE FIRST TO HEAR ABOUT OUR NEW ARRIVALS! 

Scroll to the bottom of the page and subscribe to our newsletter to be the first to know about our latest products, tutorial videos, and exciting content! 

Terms of purchase

General terms and conditions
Privacy Policy
General terms and conditions
GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

General Information
1.1. Provider Data
The operator of the antalagnes.com webshop and website is:

  • Name of the economic organization: MODERY Ltd.
  • Registered office: 1135 Budapest, Csata utca 11. 1/6.
  • Postal address for business activities: 8200 Veszprém, Virág Benedek utca 4. I/8.
  • Contact details:
  • Tax number: 32292006-2-41
  • Company registration number: 0109416451

1.2. General Description of the Webshop
The antalagnes.com website operates as a webshop selling handmade embroidery and embroidery accessories. Purchases in the webshop are only possible electronically via the www.antalagnes.com website.

To purchase from the antalagnes.com webshop, the Buyer (hereinafter referred to as the Buyer or Consumer) must accept these General Terms and Conditions, which is confirmed through a declaration made during the ordering process.

Registration is recommended for purchases on the www.antalagnes.com website. The personal data provided during registration is handled by the Provider in accordance with the Privacy and Data Management Policy.

When purchasing from the www.antalagnes.com webshop, a sales contract is created between the Provider and the Buyer as described in these General Terms and Conditions upon the confirmation of the order. The contract does not qualify as a written agreement and is established through electronic declarations.

The Provider records the contract by its number. The date of purchase is the date the order confirmation is issued. The contract language is Hungarian, and the contract is governed by Hungarian law.

The contract does not refer to any code of conduct.

  1. Process of Electronic Contracting (Purchase)

2.1 Presentation of Goods, Prices, Promotional Products
All products in the webshop are presented with detailed descriptions to assist the Buyer in selecting the goods and making an informed purchasing decision. However, it should be noted that the images on the website are for illustrative purposes only, and the actual products may slightly differ from the displayed images. Prices shown on the website include VAT.

The Provider reserves the right to change prices without prior notice. Prices and products are subject to continuous updates and expansion. Promotions are clearly indicated on the website, specifying the products included and the applicable discounts. Discounts cannot be combined, and only one discount can be applied at a time. For promotional products, the promotion is valid until the specified date or while supplies last. Only orders placed at the promotional price during the promotion period are considered valid. If the Buyer cannot order the promotional product during the campaign period through the webshop, orders cannot be placed through other platforms (e.g., email or phone), and modifications to the order will not be possible. The Buyer may withdraw from the order within 14 days, but the promotional discount will no longer apply. During campaigns, orders cannot be modified or combined.

If the promotional product cannot be delivered due to stock shortages, the Buyer will be notified via the provided email address, and the paid amount will be refunded.

2.2 Selecting Goods and the Purchasing Process
The Buyer can add selected products to the “CART.” The Buyer can then continue shopping and add more products to the “CART.” Before finalizing the order, the Buyer can modify the contents of the “CART,” remove items, change quantities, or add new products. Additionally, the Buyer can review and correct personal information if necessary.

To finalize the order, the Buyer must accept the Provider’s General Terms and Conditions. The Buyer is required to provide their real name, address, phone number, email address, and billing information during the ordering process.

Submitting an order entails a payment obligation.

2.3 Shipping Fees
The Buyer can view information about shipping fees in the “Shipping” section (at the bottom of the page) before making a purchase. Before finalizing the order, the total cost of the order will be adjusted to include the shipping fee based on the shipping address. The Buyer can then make an informed decision to proceed with the order.

2.4 Payment

The following payment methods are currently available in our webshop:

  • Credit Card Payment: Online credit card payments are processed through the Barion system. Credit card details are not shared with the merchant. The service is provided by Barion Payment Zrt., a company supervised by the Hungarian National Bank, license number: H-EN-I-1064/2013.
  • Bank Transfer: The total amount of the order can also be paid via bank transfer before fulfillment. It is important to include the order ID in the notes section of the transfer.
    Transfers should be made to the following account:
    • Name: MODERY Kft.
    • IBAN: BE61905357387817
    • Name of the Bank: Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium
    • SWIFT/BIC: TRWIBEB1XXX

      Incoming transfers are processed within 2-4 business days. Shipping will only commence after the payment is credited and processed. The shipping time depends on the selected option, which is detailed to the Buyer during the ordering process. If the name of the payer differs from the Buyer's name, this should also be indicated in the notes section. If the total amount is not received in our account within 8 days, the order will be automatically canceled in our system. Products are only shipped after the payment transaction is completed.

The Provider reserves the right to modify these conditions.

If a non-cash payment method is chosen, shipping will only begin after the payment transaction is completed.

After an order is placed, our system will first send an automated acknowledgment email confirming the order submission. Subsequently, an official confirmation email regarding the fulfillment of the order will be sent to the Buyer.

2.5 Order Confirmation and Contract Formation

The Provider will send a confirmation email to the email address provided during registration immediately, but no later than 48 hours after the order is placed, to verify that the registration was initiated by the user of the specified email address. If no confirmation of order acceptance or rejection is received within 48 hours of order submission, the Buyer is released from the offer obligation.

A remote agreement is formed when the Provider, following the confirmation, notifies the Buyer via a subsequent email or, for example, by phone, about the fulfillment of the order, the shipment of the product (handover to the courier), or the availability of in-store pickup.

The automatic confirmation email sent by the system does not constitute acceptance of the order and does not mean that the contract has been established. The confirmation only indicates that the order has been received by the Provider. Consequently, the Provider is not obligated to deliver the product under the conditions stated in the automatic confirmation in case of errors, such as an erroneously low price or stock shortages.

The Provider reserves the right to reject or withdraw the order in justified cases, either temporarily or permanently, particularly in the following cases:

  • Providing false or incomplete information.
  • Violating the provisions of this GTC or misusing the personal data of the Provider, copyright owners, or other users, as well as the system or products related to the Service.

The Provider will inform the Buyer via email about the reason for rejection or withdrawal. If you have any questions regarding your order, please contact us at info@antalagnes.com, and our team will get in touch with you using your provided contact details.

2.6 Shipping

The delivery of goods is governed by the terms of the shipping agreement between the Provider and the Carrier. Fulfillment occurs when the goods are handed over to the Buyer or their representative at the specified shipping address. The risk of damage transfers to the Buyer upon handover.

During campaigns, increased order volumes may prevent the guarantee of delivery within 8 business days. During major promotions or holiday periods, shipping times may be extended, and orders are expected to be delivered within 20 business days.

  1. Right of Withdrawal

3.1 Provider's Right of Withdrawal
The inventory data is updated daily; however, it may occur that a product ordered is out of stock or unavailable despite the system accepting the order. In such cases, the Provider will notify the Buyer. Additionally, the Provider reserves the right to withdraw from the agreement if the product price was displayed incorrectly, and the Buyer finalized the order based on the erroneous price. In the event of withdrawal, the Provider will notify the Buyer via email, immediately contact the Buyer for coordination, and promptly refund the amount paid to the Buyer's account.

3.2 Buyer's Right of Withdrawal
Under Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Buyer has the right to withdraw from the contract without justification within 14 business days from receiving the ordered product and return the product. The Buyer must return the product at their own expense, and it cannot be returned via regular mail.

The withdrawal period for a contract involving the sale of goods expires 14 days after the day on which the Buyer, or a third party other than the carrier and indicated by the Buyer, takes possession of the goods.

The Buyer exercises their right of withdrawal within the deadline if they send their withdrawal statement before the 14-day period expires. In the case of written withdrawal, it is sufficient to send the withdrawal statement within 14 days. For notifications sent by post, the postmark date is considered, while for email notifications, the sending time is taken into account.

The Buyer must return the ordered product to the Provider's address without delay and no later than 14 days from the notification of withdrawal. The deadline is considered met if the product is sent back before the 14-day period expires (it does not need to arrive within 14 days).

The exercise of the withdrawal right does not impose any costs on the Buyer other than the cost of returning the product. The Provider will refund the purchase price to the Buyer without delay but no later than 30 days after the returned product is received. All payments made by the Buyer, excluding delivery costs, will be refunded within this period.

The Buyer is obligated to exercise their right of withdrawal properly and may not abuse this right. If the withdrawal is deemed abusive, the Provider is exempted from the obligation to accept the return and refund the purchase price.

The consumer may also exercise their right of withdrawal between the date of contract formation and the date of product receipt.

If the consumer terminates a contract concluded outside business premises or remotely after the commencement of performance, they are required to pay the business a proportionate fee for the services rendered up to the time the termination is communicated. The proportionate amount payable by the consumer must be determined based on the total price agreed in the contract, including taxes. If the consumer demonstrates that the total amount thus calculated is excessively high, the proportionate amount should be calculated based on the market value of the services rendered until the termination of the contract.

Unless otherwise agreed in advance, the Provider is only obliged to refund the full purchase price if the returned product is undamaged, unused, and in its original, complete packaging. Costs arising from packaging damage are borne by the Buyer. The Provider is not responsible for goods lost during return shipping. If the product is not returned, the Provider has no obligation to the Buyer.

When exercising the right to exchange, the cost of returning the product and delivering the replacement product is borne by the Buyer.

If you wish to exercise your right of withdrawal or termination, you are required to send an explicit statement of withdrawal/termination (e.g., by post, fax, or email) to the following address:
Email: info@antalagnes.com
For this purpose, the Consumer may use the following withdrawal statement template:

To: MODERY Kft.
Address: 1135 Budapest, Csata utca 11. 1/6.
Email: info@antalagnes.com

I/We, the undersigned, hereby declare that I/we exercise my/our right of withdrawal/termination regarding the sale of the following product(s) or the provision of the following service(s):

Date of contract conclusion / Date of receipt:
Name of consumer(s):
Address of consumer(s):

Signature of consumer(s): (only for statements submitted on paper)

Date:

The refund may be withheld until the product is returned, or the Buyer provides proof of its return.

The Consumer cannot exercise the right of withdrawal in the following cases:

  • c) For products not prefabricated, made based on the Consumer's instructions or specifically requested, or products clearly tailored to the Consumer's personal needs.
  • e) For sealed products that, for health or hygiene reasons, cannot be returned once unsealed after delivery.
  1. Detailed Information on Warranty

4.1 Warranty for Faulty Performance

When can you exercise your right to warranty for faulty performance?
You can enforce a warranty claim for faulty performance against the Provider in the event of defective performance, in accordance with the rules of the Civil Code.

What rights do you have under a warranty for faulty performance?
You can exercise the following rights of warranty for faulty performance, at your discretion:

  • You may request repair or replacement unless the fulfillment of your chosen claim is impossible or would result in disproportionate additional costs for the business compared to fulfilling another claim.
  • If you do not request or cannot request repair or replacement, you may ask for a proportional reduction in the price, or you may repair the defect yourself or have it repaired at the business's expense, or as a last resort, withdraw from the contract.

You can switch from your chosen warranty right to another; however, the cost of this switch will be borne by you unless it was justified or the business provided a reason for the switch.

What is the time limit for enforcing your warranty claim?
You must notify the Provider of the defect immediately upon discovery, but no later than within two months of discovering the defect. Please note that you cannot enforce your warranty rights beyond the two-year limitation period from the date of performance of the contract.

Against whom can you enforce your warranty claim?
You can enforce your warranty claim against the Provider.

What other conditions must be met to enforce your warranty rights?
Within one year from the date of performance, there are no additional conditions for enforcing your warranty claim beyond notifying the defect if you can prove that the product or service was provided by the Provider. However, after one year, you must prove that the defect existed at the time of performance.

4.2 Product Warranty 

When can you exercise your product warranty rights?
In the case of a defective product, you may choose to enforce either the rights specified in Section 4.1 or the product warranty rights.

What rights do you have under the product warranty?
Under the product warranty, you may request only the repair or replacement of the defective product.

When is a product considered defective?
A product is considered defective if it does not meet the quality standards in effect at the time of its market release or if it does not possess the properties described in the manufacturer's documentation.

What is the time limit for enforcing product warranty claims?
You may enforce your product warranty rights within two years from the date the product was first marketed by the manufacturer. After this period, you lose this right.

Against whom and under what conditions can you enforce your product warranty rights?
You can enforce product warranty rights exclusively against the manufacturer or distributor of the tangible item. In such cases, you must prove the defect of the product.

Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only exempt from product warranty obligations if they can prove:

  • The product was not manufactured or distributed as part of their business activities, or
  • The defect could not have been detected at the time of market release according to the state of science and technology, or
  • The defect arises from the application of laws or mandatory regulatory requirements.

For exemption, the manufacturer (distributor) only needs to prove one of these conditions.

Important Note:
You cannot simultaneously enforce both warranty for faulty performance and product warranty claims for the same defect. However, after successfully enforcing a product warranty claim, you may enforce warranty for faulty performance regarding the replaced or repaired parts of the product against the manufacturer.

4.3 Procedure for Warranty Claims

In contracts between consumers and businesses, the parties' agreement cannot deviate from the provisions of the relevant regulation to the consumer's detriment.
The consumer is responsible for proving the conclusion of the contract (e.g., with an invoice or receipt).
The costs related to fulfilling the warranty obligation are borne by the Provider (Civil Code § 6:166).

The Provider is required to document the warranty or guarantee claim reported by the consumer in a report.

The report's copy must be immediately provided to the consumer in a verifiable manner.

If the Provider cannot determine the feasibility of fulfilling the consumer's warranty or guarantee claim at the time of reporting, the Provider must notify the consumer of their position within five business days. This notification must also explain the reasons for rejection and inform the consumer of the option to approach a mediation body.

The Provider must retain the report for three years from the date it is created and present it upon request to the supervisory authority.

The Provider should strive to complete repair or replacement within 15 days.

  1. Complaint Handling

If the Buyer has any comments or complaints regarding the operation of the website, the information provided on it, or the purchasing process, they can notify the Provider via the following email: info@antalagnes.com. Each complaint will be thoroughly investigated, and the Buyer will be informed of the outcome within 30 days.

During campaigns, due to increased order volumes, Customer Service is available to take calls between 08:00 and 16:00. Emails will be responded to within five business days whenever possible. During major promotions or holiday periods, the response time for written complaints may extend to up to 20 business days.

If the consumer disagrees with the handling of their complaint, the Provider will document the complaint and their position in a report and provide a copy to the consumer.

If immediate investigation is not possible, the Provider will document the complaint in a report and provide a copy to the consumer.

Written complaints submitted to the webshop will be answered in writing within 30 days. If the complaint is rejected, the Provider will explain the reasons for the rejection. A copy of the response will be retained for three years and presented to supervisory authorities upon request.

If the Buyer is dissatisfied with the handling of their complaint, they may contact the following supervisory authorities:

  • Budapest VI. District, Belváros-Lipótváros Mayor’s Office
  • Consumer Protection Headquarters
    Address: 1052 Budapest, Városház u. 7.
    Phone: 318-2681
  • Budapest Conciliation Board
    Address: 1016 Budapest, Krisztina krt. 99.
  • Budapest Chamber of Commerce and Industry
    Address: 1016 Budapest, Krisztina krt. 99.

If you wish to lodge a complaint, you are required to send a clear statement of intent (e.g., by post, fax, or email) to the following address:

  • MODERY Kft.
    Address: 8200 Veszprém, Arany János utca 39.
    Email: info@antalagnes.com

Conciliation Board Procedure

The Conciliation Board is an independent body operating alongside regional (metropolitan) chambers of commerce and industry. Its competence includes resolving consumer disputes outside of court proceedings. Its primary role is to attempt to mediate an agreement between the parties to resolve the consumer dispute. If mediation is unsuccessful, the Board makes a decision to ensure the simple, quick, efficient, and cost-effective enforcement of consumer rights.

At the request of either the Consumer or the Business, the Conciliation Board can provide advice on the Consumer’s rights and obligations.

In the event of a consumer dispute, you can contact the Conciliation Board with jurisdiction over your place of residence or habitual residence: https://bekeltetes.hu/index.php?id=testuletek.

The Provider agrees to participate in conciliation board proceedings for the resolution of consumer disputes.

Judicial Proceedings

As a last resort, you have the right to enforce your warranty claim or other demands related to defective performance of a consumer contract in court through civil litigation, as per Act CXXX of 2016 on the Code of Civil Procedure and Act V of 2013 on the Civil Code.

Online Dispute Resolution

If you, as a private individual, have any complaints regarding the ordered product, you must first contact the merchant business.

If your complaint cannot be resolved through this direct contact, you may initiate an online dispute resolution procedure. This platform offers an alternative, non-judicial online process for dispute resolution, helping to avoid lengthy and costly court proceedings.

Participating in the online dispute resolution process does not limit your rights to pursue other legal remedies if the procedure fails.

The platform is available in Hungary for both domestic and cross-border online consumer disputes related to sales or service contracts.

  • Domestic disputes: When the consumer resides or has a habitual residence in Hungary at the time of ordering, and the business has a registered office, branch, or premises in Hungary.
  • Cross-border disputes: When a consumer residing in the European Union purchases a product or service online and has a dispute with a business based in another member state.

For more information on the online dispute resolution platform, visit the European Commission’s. website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU.

The Online Dispute Resolution (ODR) Platform

The Online Dispute Resolution platform was established by the European Commission. Through this website (link), you can resolve any disputes related to your online purchases from the webshop.

To use this platform, you must first register on the ODR platform (registration link). After registration, the complainant must complete an online form in full.

The online procedure consists of four main stages, all of which can be conducted online:

  1. Submission of the complaint.
  2. Selection of the dispute resolution body by mutual agreement.
  3. Handling of the complaint by the dispute resolution body.
  4. Resolution and closure of the complaint process.

The process may take a maximum of 90 days from the time the complete request is received. This duration cannot be exceeded in any EU member state.

Once the complaint is submitted, the ODR platform immediately forwards it to the opposing party. Subsequently, the parties must agree on an alternative dispute resolution (ADR) body, which will ultimately handle the matter. The platform provides information about the ADR bodies that may handle the case. Once an agreement is reached, the platform forwards the complaint to the selected ADR body.

If the parties fail to agree within 30 days, or if the platform cannot identify an ADR body with the authority to handle the complaint based on the submitted data, the complaint cannot proceed further.

If you consider agreeing to use an ADR body in another member state to resolve the dispute with the merchant, make sure to obtain information from the respective member state's ODR contact point.

  1. Scope and Final Provisions of the Current GTC

For matters not regulated in these General Terms and Conditions (GTC), the following legal provisions shall apply:

  • Act V of 2013 on the Civil Code,
  • Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses,
  • Act CVIII of 2001 on electronic commerce and information society services, and
  • Act CLV of 1997 on consumer protection.

The GTC applies to both the Provider and the Buyers. The legal relationship between the Provider and the Buyer is established when the Buyer registers in the system or accepts the GTC during the ordering process and the Provider sends an electronic confirmation to the Buyer.

The effective date of the current version of the GTC is January 1, 2022.
The GTC is valid for an indefinite period.

In the event of any amendments to the GTC, the provisions of the version valid on the date of the order shall apply to orders in progress.

The Provider reserves the right to unilaterally amend these terms and conditions.

  1. Information on Data Protection and Data Security

The protection of your personal data is a top priority for MODERY Kft. and its partners. The collection and processing of personal data necessary for the use of our website, which can identify individuals, comply with the applicable Hungarian regulations (Act CXII of 2011) and the EU data protection regulations (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL).

Your data is treated confidentially and is not shared with third parties, except when necessary for the fulfillment of the contract (e.g., postal services or courier companies). Our employees, partners, and service providers are bound by confidentiality obligations.

You can read the principles governing the management of your data in our Privacy and Data Management Policy.

Privacy Policy
PRIVACY NOTICE

PRIVACY NOTICE

Data Controller:
Name: MODERY Kft.
Registered Office: 1135 Budapest, Csata utca 11. I/6.
Email: info@antalagnes.com
Phone Number: +36 30 306 4347
Website: www.antalagnes.com

Hosting Service Provider:
Name of Hosting Provider: UNAS Online Kft.
Address of Hosting Provider: H-9400 Sopron, Major köz 2. I/15
Email of Hosting Provider: unas@unas.hu
Website of Hosting Provider: www.unas.hu

Description of Data Processing Performed in the Operation of the Webshop

Information Regarding the Use of Cookies

What is a cookie?

The Data Controller uses cookies during visits to the website. A cookie is a packet of information consisting of letters and numbers that our website sends to your browser to save certain settings, facilitate the use of our website, and assist in collecting relevant statistical information about our visitors.

Some cookies do not contain personal information and cannot be used to identify individual users. However, some cookies include unique identifiers—an encrypted, randomly generated string of numbers—that your device stores, enabling your identification. The duration of operation for each cookie is specified in the corresponding

Legal Background and Legal Basis for the Use of Cookies:

The legal basis for data processing is your consent, in accordance with Article 6(1)(a) of the Regulation.

Main Characteristics of Cookies Used by the Website:

If you do not accept the use of cookies, certain features may not be available to you. For more information on deleting cookies, please refer to the following links:

Data Processed for Contract Conclusion and Fulfillment

 

The service provider may process personal identification data and addresses necessary for the identification of the user to create, define the content of, modify, monitor the performance of a contract aimed at providing information society-related services, issue invoices for fees arising therefrom, and enforce claims related to it.

If you do not make a purchase via the webshop but are only visiting it, the data processing for marketing purposes, as described, may apply to you if you provide marketing consent to us.

Detailed information on data processing related to contract creation and performance:

Contact


For example, if you contact us via email or phone with questions about a product. Preliminary contact is not mandatory; you can place an order from the webshop at any time without it.

Purpose of data processing:
To answer the questions you raise during contact and resolve issues.

Processed data:
The data you provide during contact.

Duration of data processing:
The data is only processed until the conclusion of the contact.

Legal basis for data processing:
Your voluntary consent, provided to the Data Controller when making contact. [Processing under Article 6 (1)(a) of the GDPR]
You may withdraw your consent at any time, but this does not affect the lawfulness of data processing carried out based on your consent before its withdrawal.

Registration on the Website

Purpose of data processing:
By storing the data provided during registration, the Data Controller can offer a more convenient service (e.g., the user does not need to re-enter their data for subsequent purchases). Registration is not a prerequisite for entering into a contract.

Processed data:
The Data Controller processes your name, address, phone number, email address, the characteristics of the purchased product, and the date of the purchase.

Duration of data processing:
Until the withdrawal of your consent.

Legal basis for data processing:
Your voluntary consent, which you provide to the Data Controller during registration [Processing under Article 6 (1)(a) of the GDPR].
You may withdraw your consent at any time, but this does not affect the lawfulness of data processing carried out based on your consent before its withdrawal.

Order Processing

Purpose of data processing:
Data processing activities are necessary for the performance of the contract during the processing of orders.

Processed data:
The Data Controller processes your name, address, phone number, email address, the characteristics of the purchased product, the order number, and the date of purchase.
If you place an order in the webshop, data processing and the provision of the data are essential for the performance of the contract.

Duration of data processing:
In accordance with Section 13/A (7) of the Elkertv., data will be retained for no longer than 15 (fifteen) days following the failure to conclude the contract, or within 2 (two) years after the termination of the contract or invoicing.

Legal basis for data processing:
The performance of the contract. [Processing under Article 6 (1)(b) of the GDPR].

Issuing an Invoice

Purpose of data processing:
The data processing is carried out to issue invoices in compliance with legal regulations and to fulfill accounting record-keeping obligations. Under Section 169 (1)-(2) of Act C of 2000 on Accounting, economic entities must retain accounting documents that directly or indirectly support bookkeeping entries.

Processed data:
Name, address, email address.

Duration of data processing:
Invoices must be retained for 8 years from the date of issuance in accordance with Section 169 (2) of Act C of 2000 on Accounting.

Legal basis for data processing:
The issuance of invoices is mandatory under Section 159 (1) of Act CXXVII of 2007 on Value-Added Tax, and they must be retained for 8 years based on Section 169 (2) of Act C of 2000 on Accounting [Processing under Article 6 (1)(c) of the GDPR].

 

Data Processing Related to Product Delivery

Purpose of data processing:
The data processing is carried out to deliver the ordered products.

Processed data:
Name, address, email address, phone number.

Duration of data processing:
The Data Controller processes the data for the duration of the delivery of the ordered goods.

Legal basis for data processing:
Performance of the contract [Processing under Article 6 (1)(b) of the GDPR].

Handling Warranty Claims

Purpose of data processing:
The data processing is carried out to manage warranty claims and complaints. If you request warranty service, data processing and the provision of data are essential.

Processed data:
Customer's name, phone number, email address, content of the complaint.

Duration of data processing:
Warranty-related complaints are retained for 5 years in accordance with the Consumer Protection Act.

Legal basis for data processing:
While it is your voluntary decision to approach us for warranty service, if you do so, we are required to retain the complaint for 5 years based on Section 17/A (7) of Act CLV of 1997 on Consumer Protection [Processing under Article 6 (1)(c) of the GDPR].

Data Processed in Connection with the Verifiability of Consent

Purpose of data processing:
During registration, placing an order, or subscribing to the newsletter, the IT system stores data related to consent to ensure later verifiability.

Processed data:
The date and time of consent and the IP address of the data subject.

Duration of data processing:
Due to legal requirements, the consent must be provable later; therefore, the data will be stored for the statute of limitations period following the termination of data processing.

Legal basis for data processing:
This obligation is stipulated by Article 7 (1) of the GDPR. [Processing under Article 6 (1)(c) of the GDPR].

 

Marketing-Related Data Processing

Data Processing for Sending Newsletters

Purpose of data processing:
Sending newsletters to those who subscribe to the newsletter.

Processed data:
Name, address, email address, phone number.

Duration of data processing:
Until the withdrawal of the data subject's consent.

Legal basis for data processing:
Your voluntary consent, which you provide to the Data Controller by subscribing to the newsletter [Processing under Article 6 (1)(a) of the GDPR].

Remarketing

The data processing for remarketing activities is carried out with the help of cookies.

Processed data:
Data managed by the cookies specified in the cookie policy.

Duration of data processing:
The data is stored for the duration specified for the respective cookie. More information is available here:

Legal basis for data processing:
Your voluntary consent, provided by using the website [Processing under Article 6 (1)(a) of the GDPR].

Sweepstakes

Purpose of data processing:
The data processing is carried out to manage and organize the sweepstakes.

Processed data:
Name, email address, phone number.

Duration of data processing:
Data is deleted following the conclusion of the sweepstakes, except for the data of the winner, which must be retained for 8 years in accordance with the Accounting Act.

Legal basis for data processing:
Your voluntary consent, provided by using the website [Processing under Article 6 (1)(a) of the GDPR].

Additional Data Processing

If the Data Controller intends to carry out additional data processing, it will provide prior information on the essential circumstances of the processing (the legal background and basis of the processing, its purpose, the scope of processed data, and the duration of processing).

We inform you that the Data Controller is obligated to comply with authorities' written data requests based on legal authorization. The Data Controller maintains a record of data transfers in accordance with Section 15 (2)-(3) of the Privacy Act (to which authority, what personal data, on what legal basis, and when the Data Controller transferred the data). Upon request, the Data Controller will provide information on the contents of this record unless prohibited by law.

Use of Data Processors and Related Activities

Entities authorized to access data:
MODER Kft. and its employees. The Data Controller transmits personal data of customers to the following Data Processors.

Name of the Data Processor: UNAS Online Kft.
Contact details of the Data Processor:

  • Phone number: -
  • Email: unas@unas.hu
  • Headquarters: H-9400 Sopron, Major köz 2. I/15
    The Data Processor stores personal data based on a contract with the Data Controller. It is not authorized to access the personal data.

Access to Data Processing Policy:
https://unas.hu/adatkezelesi-tajekoztato

Data Processing Related to Delivery Services

Name of the Data Processor: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

Name of the Data Processor: FoxPost Zártkörűen Működő Részvénytársaság

  • Headquarters: 3300 Eger, Pacsirta utca 35/A, Hungary
  • Phone number: +36 1 999 0369
  • Email: info@foxpost.hu

Access to Privacy Policy:
https://foxpost.hu/pdf/01_Adatkezelesi_Szabalyzat_2018.pdf

Name of the Data Processor: Magyar Posta Zrt.

The Data Processor collaborates with the Data Controller under a contract to facilitate the delivery of ordered goods. The Data Processor may handle the customer’s name, address, and phone number until the end of the calendar year following the posting of the mail item, after which the data is promptly deleted.

 

Data Processing Related to Online Payment

Name of the Data Processor: Barion Payment Zrt.

The Data Processor collaborates with the Data Controller under a contract to execute online payments. During this process, the Data Processor handles the billing name and address of the data subject, the order number, and the date of the order within the limitation period defined by civil law.

 

Data Processing Related to Accounting

Name of the Data Processor: Grape Consulting Kft

  • Headquarters: 2315 Szigethalom, Szabadkai utca 110/A
  • Email: bezijudit@gmail.com
  • Access to Privacy Policy: Specified in the contract with the sole proprietor.

The Data Processor collaborates with the Data Controller under a written agreement to manage accounting documents. In this process, the Data Processor handles the name and address of the data subject to the extent necessary for accounting records, as required by Section 169 (2) of Act C of 2000 on Accounting, and promptly deletes the data thereafter.

 

Data Processing Related to Invoicing

Name of the Data Processor: Számlázz.hu

The Data Processor collaborates with the Data Controller under a contract to manage accounting documents. During this process, the Data Processor handles the name and address of the data subject to the extent necessary for accounting records, as required by Section 169 (2) of Act C of 2000 on Accounting, and deletes the data thereafter.

Your Rights Regarding Data Processing

During the data processing period, you have the following rights under the GDPR:

  • Right to withdraw consent, if the legal basis for data processing is your consent.
  • Right to access personal data and information related to data processing.
  • Right to rectification.
  • Right to restriction of processing.
  • Right to erasure.
  • Right to object.
  • Right to data portability.

If you wish to exercise your rights, it involves your identification and necessary communication with the Data Controller. For identification purposes, you will need to provide personal data (but only data that the Data Controller already processes about you). Additionally, your complaints related to data processing will be available in the Data Controller's email account for the duration specified in this notice for handling complaints.

If you were a customer and wish to identify yourself for the purposes of complaint handling or warranty claims, please provide your order ID. This will allow us to identify you as a customer.

The Data Controller will respond to complaints related to data processing within 30 days at the latest.

Right to Withdraw Consent

You have the right to withdraw your consent to data processing at any time, in which case the provided data will be deleted from our systems. However, please note that in the case of unfulfilled orders, withdrawal of consent may result in our inability to deliver the order.

Additionally, if the purchase has already been completed, we cannot delete data related to invoicing from our systems due to accounting regulations. Furthermore, if you have any outstanding debts towards us, we may process your data even after withdrawal of consent on the basis of legitimate interest related to debt collection.

Access to Personal Data

You have the right to receive confirmation from the Data Controller as to whether your personal data is being processed. If processing is underway, you are entitled to:

  • Access the personal data being processed, and
  • Be informed by the Data Controller of the following:
    • The purposes of the data processing;
    • The categories of personal data being processed;
    • Information about the recipients or categories of recipients to whom your personal data has been or will be disclosed;
    • The planned duration of data storage, or if this is not possible, the criteria used to determine this period;
    • Your rights to request the rectification, deletion, or restriction of processing of your personal data, and to object to such processing if based on legitimate interest;
    • The right to lodge a complaint with a supervisory authority;
    • If the data was not collected directly from you, all available information about its source;
    • Whether automated decision-making (including profiling) is being used, and in such cases, meaningful information about the logic involved, as well as the significance and expected consequences of this processing for you.

The purpose of exercising this right is to verify the lawfulness of data processing. Consequently, if you request information multiple times, the Data Controller may charge a reasonable fee to cover the cost of providing the information.

The Data Controller ensures access to your personal data by sending the processed data and related information to you via email after verifying your identity. If you have a registered account, access is provided by allowing you to log in to your user account, where you can view and review the personal data being processed about you.

Please specify in your request whether you are seeking access to your personal data or information related to data processing.

 

Right to Rectification

You have the right to request that the Data Controller rectify any inaccurate personal data concerning you without undue delay.

 

Right to Restriction of Processing

You have the right to request that the Data Controller restrict processing if one of the following conditions applies:

  • You contest the accuracy of the personal data. In this case, the restriction applies for a period enabling the Data Controller to verify the accuracy of the personal data. If the accurate data can be established immediately, no restriction will be applied.
  • The processing is unlawful, but you oppose the erasure of the data for any reason (e.g., because the data is important for the enforcement of your legal claims) and instead request the restriction of its use.
  • The Data Controller no longer needs the personal data for the specified purposes of processing, but you require it for the establishment, exercise, or defense of legal claims.
  • You have objected to the processing, but the Data Controller’s legitimate interests may justify the processing. In this case, processing must be restricted until it is determined whether the Data Controller's legitimate grounds override your legitimate grounds.

If processing is restricted, the personal data in question—apart from storage—may only be processed with your consent, for the establishment, exercise, or defense of legal claims, for the protection of the rights of another natural or legal person, or for important public interest of the Union or a Member State.

The Data Controller will inform you in advance (at least 3 business days before lifting the restriction) about the lifting of the restriction on data processing.

Right to Erasure ("Right to be Forgotten")

You have the right to request that the Data Controller delete your personal data without undue delay if one of the following reasons applies:

  • The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  • You withdraw your consent, and there is no other legal basis for the processing.
  • You object to the processing based on legitimate interest, and there are no overriding legitimate grounds for the processing.
  • The personal data has been unlawfully processed, as determined based on a complaint.
  • The personal data must be deleted to comply with a legal obligation under Union or Member State law applicable to the Data Controller.

If the Data Controller has made your personal data public and is obliged to delete it for any of the above reasons, the Data Controller, taking into account available technology and implementation costs, will take reasonable steps—including technical measures—to inform other controllers processing the data that you have requested the deletion of any links to, copies, or replications of the personal data in question.

Exceptions to Erasure:
The right to erasure does not apply if processing is necessary for:

  • Compliance with a legal obligation under Union or Member State law that requires processing (e.g., retaining invoices as mandated by law) or for performing a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.
  • The establishment, exercise, or defense of legal claims (e.g., if the Data Controller has an outstanding claim against you, or if a consumer or data protection complaint is being processed).

Right to Object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on legitimate interest. In such cases, the Data Controller will no longer process your personal data unless it demonstrates compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such purposes, including profiling related to direct marketing. If you object to processing for direct marketing purposes, your personal data will no longer be processed for this purpose.

Right to Data Portability

If the processing of your personal data is carried out in an automated manner or based on your voluntary consent, you have the right to request that the Data Controller provide the data you have supplied in an XML, JSON, or CSV format. If technically feasible, you can also request the Data Controller to transfer this data directly to another controller in the same format.

Data Security Measures

The Data Controller declares that it has implemented appropriate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as accidental loss or damage, and against inaccessibility resulting from technological changes.

The Data Controller makes every effort within its organizational and technical capabilities to ensure that its data processors also take adequate security measures when handling your personal data.

Legal Remedies

If you believe that the Data Controller has violated any legal provisions regarding data processing or has failed to fulfill a request you submitted, you may initiate an investigation by the Hungarian National Authority for Data Protection and Freedom of Information (postal address: 1363 Budapest, Pf.: 9., email: ugyfelszolgalat@naih.hu) to terminate the alleged unlawful data processing.

Furthermore, you are informed that in the event of a violation of legal provisions concerning data processing, or if the Data Controller has failed to fulfill any of your requests, you have the right to file a civil lawsuit against the Data Controller in court.

Modification of the Privacy Notice

The Data Controller reserves the right to amend this privacy notice in a manner that does not affect the purpose or legal basis of data processing. By continuing to use the website after the modifications take effect, you accept the amended privacy notice.

If the Data Controller intends to perform further data processing for purposes other than those for which the data was originally collected, it will inform you prior to the additional data processing about:

  • The purpose of the data processing;
  • The duration of personal data storage, or if not possible, the criteria used to determine this period;
  • Your rights to request access, rectification, erasure, or restriction of the processing of your personal data, and your right to object to data processing based on legitimate interest. If the processing is based on consent or a contractual relationship, you may also request data portability;
  • Your right to withdraw consent at any time if the processing is based on consent;
  • Your right to lodge a complaint with a supervisory authority;
  • Whether providing personal data is required by law, a contractual obligation, or a precondition for entering into a contract, as well as the consequences of failing to provide such data;
  • The existence of automated decision-making (if applicable), including profiling, and, in such cases, meaningful information about the logic involved and the significance and potential consequences of such processing for you.

Data processing for the new purpose may only begin after you have been informed and, in the case of consent-based processing, after you have provided your consent.

This document contains all relevant information regarding data processing related to the webshop's operation in accordance with Regulation (EU) 2016/679 of the European Union (the General Data Protection Regulation, GDPR) and Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Infotv.).





Login
Register
 
Login